How to Order:
Welcome to the sweatband.com website terms
and conditions for use.
We are delighted that you wish to use our
website at sweatband.com (“Site”).
However, we have established a number of
terms and conditions that, by using our
Site, you agree to be legally bound by.
They are therefore important and so please
take a few moments to read them. If you
do not agree with terms & conditions
set out below please do not use the Site.
We also recommend that you periodically
check these terms and conditions, because
we reserve the right to change them at any
time and the terms and conditions that are
available on our Site at the time you are
using it will be those that apply during
such use.
In connection with our terms and conditions,
where we refer to "Content" we
mean all the text and images contained in,
or available from, our Site
All orders can be placed online through
the Website. All orders subject to availability.
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Availability:
We do not guarantee that our Site or Content
will always be available, nor do we guarantee
that we will provide an error free service.
We may suspend our service for operational
reasons such as repair, maintenance or improvements,
or otherwise in emergencies and we may change
or discontinue the availability of any Content,
goods or services at any time as we see
fit.
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Method
of Payment:
You can pay either by VISA, Master Card, Switch, Solo or Electron cards. We are unable to accept AMEX, cheques, cash, or postal orders via the website. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. Card fraud is illegal and perpetrators will be prosecuted in all cases.
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Out-of-Stock:
If any item you have chosen is unavailable,
we aim to contact you via your e-mail address
or via phone within 5 working days.
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Returns
- Refurbished Products
The terms "mail order returns"
or "reconditioned" are all used
to described goods which have been returned
within a short period of purchase.
Products may be returned for a variety
of reasons, however to ensure that you receive
still receive the highest quality product
when purchasing such goods a quality control
check is carried out by ourselves or the
manufacturer. All products are checked against
the parts list, any missing or faulty parts
are then replaced, and major scratches/blemished
corrected and the products are reboxed (unless
otherwise stated).
All products are then subject to a manufacturers
warranty and, ofcourse, our very own 10
day money back guarantee if you are not
satisfied. All products that are described
as above are in A1 condition and in full
working order.
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Pricing
Policy:
VAT & The EU:
All products on sweatband.com are priced in
pounds sterling and include EU VAT at the
appropriate local rate. Any duties or local
taxes are payable by the purchaser at the
appropriate local rate. Orders to individuals
in non-EU countries are tax deductible. Sales
to VAT-registered businesses and organisations
within the EU will not be charged VAT provided
that VAT registration numbers and business
details accompany every order.
HM Forces:
Deliveries to BFPO addresses are charged
at the standard UK rates and are sent via
the Forces internal mail service at Mill
Hill. Individual members of HM Forces serving
in EU countries (excluding The United Kingdom
and Northern Ireland) will be charged VAT
on any order unless: goods are for the personal
use of the individual or their dependents,
or for individual use on official duties
and goods are delivered to an EU country
and every order is accompanied by a declaration
that the individual is a member of HM Forces
serving within the EU and that the above
conditions apply. Variation: Prices on sweatband.com
may vary on occasions from those found in
our catalogues.
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Delivery:
We will endeavour to despatch goods as promptly
as possible. The maximum period of delivery
would be within 30 days, unless specifically
agreed with you the customer. We undertake
to inform you of any subsequent change to
the delivery time.
Addresses within the UK:
In most cases we utilise Royal Mail or Parcel
Force for cost effective delivery. All shipping
charges are calculated based on weight and
delivery address. This charge is added to
your order before you enter your payment
details in the checkout area. Item availability
and estimated delivery times are listed
adjacent to the pictured products.
Please note that the couriers and delivery
services we use tend to deliver during the
working day. You may find it easier to give
a work address if it is unlikely that anyone
will be in to sign for your order. For heavy
or bulky items we reserve the right to charge
a redelivery fee if the customer is not
there to collect the goods as arranged.
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Signing for Goods:
Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’
before you sign, or to write ‘Damaged’ above your signature.
This is to ensure that if necessary, a claim can be made against the courier company.
Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.
If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at sales@ibgtrading.com or call customer care on 0871 990 6250 (national rate call) stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.
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Free
Delivery:
Some items may appear with a "Free
Delivery" icon. Please note this applies
to mainland UK Only (Scotland, England,
Wales). There can be a charge to Northern
Ireland and the Islands ( Isle of Wight,
Isle of Man, Channel Islands, Isle of Lewis,
Orkney etc.. ) depending on the value of
the product. Delivery is Free Monday - Friday.
Standard delivery is between 9am and 5pm.
Saturday deliveries may be available on
certain products. For a delivery quote please
email info@sweatband.com
or call Sales: 0871 9906245 (local rate
call) or for Customer care: 0871 990625
(local rate call).
Please note if access for delivery is restricted
please ensure that you inform us prior to
delivery. Failure to do so may result in
an additional shipping charge. Examples
include gravel pathway, 2nd floor without
a lift.
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10
Day Money Back Guarantee:
Sometimes it may be difficult to purchase
a product over the internet, especially
when you can only see a picture and description
of a product . To add that extra bit of
comfort we offer the sweatband ten day money
back guarantee. Its simple. If you don't
like the goods we will arrange to uplift
and give a full 'no quibble' refund. The
ten days start from the day the goods are
received. The only stipulation is that we
receive the request for a refund in writing
preferably as an email, and that we receive
the goods back in the condition they arrived
with you, and that they are repacked into
the box/packaging they arrived in. If returned
goods are not repacked properly by the customer
they may incur a 10% repacking/restocking
charge. In general few returns are charged
this, however if return goods are in such
a condition that costs are incurred to recheck
the product then the 10% may apply .We will
pay all the carriage charges for the delivery
and the return of the product to our warehouse
when collections are made from UK mainland
( England, Scotland, Wales ). Refunds will
be credited back within 30 days of the cancellation.
Please note our carriers only uplift Monday
to Friday.
Where the consumer has exercised the right
to cancel, money will be returned within
30 days of cancellation.
If the goods ordered have been "customised"
(for example team kit with team badges)
or are special orders (for example goods
that are made to order) then sweatband reserves
the right to charge you for recovery of
the goods in the event of a cancellation.
If the goods are faulty and are rejected
within 7 working days from receipt of goods
to rejection of goods, a full refund plus
postage costs can be claimed.
Returning Items by Mail
1. Fill out the back of your packing slip
as follows:
- state the item(s) that you are returning.
- to assist processing please state the
reason for the return.
- indicate whether you would prefer a refund
to the credit card originally used, a cheque,
or an exchange*
- state the preferred delivery address for
your exchange or cheque refund.
-if you are asking for a refund of the delivery
expense please include a receipt for this
cost.
*At present, we can only offer an exchange
for the same product.
2. Package the return securely (in the
original package if possible), and include
the packing slip. Packages must be returned
pre-paid, and for your protection, we recommend
that you use a recorded delivery service.
If you have requested for the delivery charge
refunds can only be processed if the receipt
for this cost is included.
3. Send the package to Returns Department,
Sweatband.com Ltd, Unit 9 Silverdale Trading Estate, Meadow Rd, Worthing, BN11 2RZ.
If you have lost your packing note please
contact us at CustomerCare@Sweatband.com
or call us on 0871 9906245 (local rate call)
Monday - Friday 9:30 - 18:30.
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Fitness
Equipment (and bulky items) delivery / returns:
Due to nature of these items we will make
every effort to contact you to arrange a
convenient delivery time. In some cases
Sweatband's normal shipping rates may not
apply. If this is the case individual shipping
rates are calculated based on the “ship
to” address. In such cases we will
email you the approximate shipping charges
for these items within 3 working days. After
receiving the shipping estimate, the order
is shipped only after you approve the shipping
quote. Please note that the purchaser must
sign for receipt of the order.
For fitness equipment returns please contact
customercare@sweatband.com or call customer
care on 0871 9906245 (local rate call) Monday
- Friday 9:30 - 18:30. We will fully reimburse
agreed returns made due to faulty goods
or an error on our part, but we reserve
the right to charge you for recovery of
the goods in the event of a cancellation.
If you have any doubts please contact our
customer care team for advice.
Please note that fitness equipment must
at all times be used only in accordance
with manufacturers instructions and only
after thoroughly reading and understanding
those instructions. No one should undertake
any form of exercise without first consulting
their doctor or specialist and agreeing
with them that it is safe for them to do
so.
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Warranty
Information:
Most items in the Sweatband.com catalogue
have a manufacturer's warranty, which is
passed directly to the customer. Sweatband.com
has no control over the terms of the warranty.
If your product is faulty on delivery Sweatband.com
will be refund the purchase, subject to
our returns policy.
Tennis Racket Warranty
All tennis rackets sold by Sweatband.com are guaranteed new and free from any
scuffs, chips, or breaks. All new tennis rackets are covered by a one year
manufacturers warranty, which covers all defects in workmanship and construction.
Please be advised, any physical (intentional or not) abuse to the racket is
not covered.
String Warranty
All strings including those pre-strung on rackets are guaranteed to be free
of defect upon receipt. Should the string break while you are stringing with
it or playing, you may send it back to us for inspection. Should we find that
it broke by defect, we will replace it free of charge. Please be advised, any
physical (intentional or not) abuse to the string is not covered. Due to the
rigorous nature of the game, any breakages due to severe impact(s) cannot be
expected to be replaced and string cannot be covered by Warranty.
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Complaints:
We aim to deal with all complaints as effectively
as possible. In the first instance, your
complaint may be emailed to complaints@sweatband.com,
or mailed to the Customer Service Department,
Sweatband.com Ltd, 5th Floor, Threeways House, 40-44 Clipstone street, London, W1W 5DW, England. Alternatively,
you may telephone the Customer Service Line
on Sales: 0871 9906245 (local rate call)
9am to 6.30pm, Monday to Friday. All calls
will be charged at standard rate.
We aim to acknowledge by email any emailed
or mailed complaint within 5 days, and to
conclude our investigations as soon as possible
thereafter. Telephone complaints will not
necessarily be acknowledged by email prior
to investigation. A likely timescale for
resolution will be provided upon request,
but this timescale will be dependent upon
the specific nature of the complaint.
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Data
Protection and Privacy:
Any details which you provide to us from
which we can identify you are held and processed
lawfully and in accordance with the Data
Protection Act 1998.
Any questions regarding our privacy policy
should be addressed to the attention of:
Data Protection & Privacy Policy, Sweatband.com Ltd, 5th Floor, Threeways House, 40-44 Clipstone street, London, W1W 5DW, England, or by e-mail at privacy@sweatband.com.
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Collection
and Use of Information:
Sweatband.com Ltd is the sole owner of the
information collected on this Website. We
will not disclose or divulge this information
to others in ways different from what is
stated in these terms and conditions. Sweatband.com
Ltd collects information from users of our
website at several different points.
1. Where an order form exists, we will
request information from the user as required.
Here a user must provide contact information
(like name, shipping address, landline telephone
number) and financial information (like
credit card number, expiration date). This
information is used for billing purposes
and to fulfil customers' orders. In case
of difficulty in processing an order, this
information will be used to contact the
user.
2. We may use an outside shipping company
to ship orders, and a credit card processing
company to bill users for goods and services.
These companies do not retain, share, store
or divulge any personal information for
any secondary purposes.
3. We may use technology to track the patterns
of behaviour of visitors to our site. This
can include using a "cookie" which
would be stored on your browser. You can
usually modify your browser to prevent this
happening. The information collected in
this way can be used to identify you unless
you modify your browser settings.
Certain (hypertext) links in our Site will
lead you to other websites that are not
under our control. By activating a link,
you will leave our Site and we have no responsibility
or liability for the Content or conduct
of any web sites that may be linked from
our Site or for your transactions with them.
If you have any complaints about them, please
direct them to the operator or site administrator
of such website.
Subscription by any user to our Email Newsletter
requires an email address.
If a user's personal information changes
(such as your address), or if a user no
longer desires our service, we provide a
way to correct, update or remove that user's
personal data provided to us. This can be
done by emailing Customer Services at customercare@sweatband.com
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Security:
This website takes precautions to protect
users' information. Sweatband.com uses secure
server software (SSL) to ensure that your
credit card will be protected against fraudulent
use while on our site. This service encrypts
all personal information entered to prevent
anyone but the intended recipient from viewing
or manipulating your information. The servers
on which we collect and store personal information
are kept in a secure environment.
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Content:
The design of our Site including its text,
graphics, icons, content, structure, selection
and arrangement are owned by sweatband.com
limited (copyright 2000,2001) and all of
our rights are reserved.
In addition, our Site contains a significant
amount of Content, the copyright, trade
marks and other rights to some of which
are owned by their respective owners, who
reserve all of their rights in respect thereof.
You must not and must not permit anyone
else to either copy, download, store, modify,
adapt, transmit, distribute, perform, play
or show in public, broadcast, publish or
otherwise use any part of the Content on
our Site without our prior written agreement
or that of the relevant owner of the Content
in question.
Price and availability information is subject
to change without notice.
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Notification
of Changes:
Any changes to our privacy policy will be
placed on our website. If we decide to use
personal information in a way different
from that stated at the time it was collected,
we will notify users by way of an email.
Users will then have a choice as to whether
or not we can use their information in this
different manner. Information will be used
in accordance with the privacy policy under
which it was collected.
If you feel that this company is not abiding
by its privacy policy, you should first
contact the Customer Service Department
at privacy@sweatband.com, letters should
be addressed to the Data Protection &
Privacy, Sweatband.com Ltd, 5th Floor, Threeways House, 40-44 Clipstone street, London, W1W 5DW, England.
Exclusion of Sweatband.com’s: The
information contained in the material in
this Website is only for information purposes.
The material on this Website does not constitute
advice and you should not rely on any material
in this Website to make any decision or
take any action.
Sweatband.com Ltd does not make any warranty
or representation as to the accuracy or
fitness for purpose of any material on this
Website. In no event do we accept liability
of any description, including liability
for negligence (except for personal injury
or death), for any damages or losses (including,
without limitation, loss of business, revenue,
profits, or consequential loss) whatsoever
resulting from use of or inability to use
this Website.
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Exclusion
of Sweatband.com Ltd’s liability:
The use of our Site is at your own risk.
We shall not be liable to any person for
any loss or damage that may arise from the
use of any of the information contained
in any Content on our Site.
Nothing in these terms and conditions of
use shall exclude our liability for death
or personal injury resulting from our negligence
or any other liability that we are prohibited
from excluding by law.
Subject to the preceding paragraph:-
the Content is provided on an "as
is" basis. We shall not be liable for
any loss or damage or for any costs, claims
or demands of any nature whether arising
out of tort (including negligence), contract
or otherwise brought against you by any
party arising directly or indirectly in
connection with the use, inability to use,
or performance of, our Site and all other
conditions, warranties and other terms,
whether express or implied by law or otherwise
to the contrary are hereby excluded to the
maximum extent permitted by applicable law;
in no event shall we be liable either in
contract, tort, negligence, statutory duty
or otherwise for any loss of profits, revenue,
goodwill or any type of consequential loss,
indirect, special, exemplary or punitive
loss or damage whatever arising from or
in any way connected with the use, inability
to use, or performance of, our Site, even
if we have been specifically advised of
the possibility of such loss or damage;
and
except in relation to such liability as
has been expressly excluded in the preceding
paragraphs, our maximum aggregate liability
in contract, tort, negligence, statutory
duty or otherwise for any loss or damage
whatever arising from or in any way connected
with (i) any performance or non-performance
by us of any obligation assumed by us under
our Site, these terms and conditions or
otherwise; or (ii) any liability not excluded
by these terms and conditions, shall in
respect of any one or more events or series
of events (whether connected or unconnected)
taking place within any 12 month period
be limited to £[25,000]. This limit
shall also apply if any exclusion or other
provision contained in these terms and conditions
is held to be invalid for any reason and
we become liable for loss or damage that
could otherwise have been limited.
Although we shall take reasonable steps
to prevent the introduction of viruses,
we do not warrant that any information or
other Content accessible via our Site is
free of viruses, trojan horses or other
harmful matter, nor that our Site will be
error free.
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Your
liability to us:
You may be liable for reasonable losses
within the contemplation of the parties
at the time that the contract was entered
into.
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Other
sites, Advertisements and Links:
Sweatband.com Ltd excludes all liability
for any illegality arising from or error,
omission or inaccuracy in material created
and submitted by third parties. This Website
also contains links to other websites which
are not under the control of and are not
maintained by Sweatband.com Ltd.
Sweatband.com Ltd is not responsible for
the content of websites that are referenced
or linked on this website.
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Copyright:
Sweatband and the sweatband logo are trade
and service marks of Sweatband Ltd, our
parent company. All rights in these trade
and service marks are reserved.
Our Site also contains trade and service
marks belonging to third parties.
You may not use or reproduce any trade
or service marks appearing on our Site for
any purpose without the prior agreement
of the relevant owner
Unless otherwise specified the copyright
in the contents of all the pages in this
Website are owned or licensed to Sweatband.com
Ltd, or are used with permission from the
owner.
The contents of this Website may not be
copied, reproduced, modified, downloaded
or used in any form without the prior written
permission of Sweatband.com Ltd, except
when this occurs incidentally while using
the site for private and non-commercial
use.
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Law
and Jurisdiction:
Our Site is created and controlled by sweatband.com
limited, a company incorporated under the
laws of England and Wales.
These rules shall be governed by, and construed
in accordance with, English law, without
giving effect to any principles of conflict
of laws
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